AI-Powered Customer Service and Appointment Booking Chatbot
About TheProject
This custom AI chatbot, designed specifically for our automobile client, revolutionizes customer service by automating responses to customer queries and seamlessly booking appointments. By leveraging AI and analyzing customer chat data, it provides personalized interactions, improving efficiency and customer satisfaction and saving thousands of dollars every month on customer support employee costs.
Client’s OriginalVision
Our automobile client who operated in the USA, facing a surge in customer inquiries and appointment Bookings, had a wealth of valuable data at their fingertips - chat histories of all their previous customers. However, with the increasing volume of queries, they needed a solution that could leverage this data to streamline their customer service operations. They sought to automate responses to customer queries and simplify appointment booking while ensuring personalized interactions and improving overall efficiency and customer satisfaction.
Features of the ProvidedSolution
Large Language Models (LLMs)
Utilizes cutting-edge AI technology to provide intelligent responses to customer queries, integrating Large Language Models (LLMs) trained on previous customer interactions.
Customer Preferences
Tailors responses according to customer preferences and past interactions, analyzing previous chat data.
Facebook and CRM systems
Seamlessly integrated with Facebook and CRM systems, enabling automatic responses to customer queries and appointment booking.
Improve Response Accuracy
Enables customers to schedule appointments directly through the chatbot, enhancing convenience and efficiency.
Instant Assistance
Provides instant assistance to customers, improving response times and overall customer satisfaction.
Schedule Appointments
Learns from new interactions to continuously improve response accuracy and effectiveness.
Details of Our CustomSolution
Custom Python Code
Developed custom Python code to handle data from a custom automobile dealer dataset, ensuring accurate data handling by reading the input CSV in Latin-1 encoding.
Custom OpenAI
Transformed the dataset into JSONL format required for fine-tuning the GPT-3.5-turbo-1106 model from OpenAI.
Chatbot UI Built
Integrated the fine-tuned model into a chatbot UI built on Bubble.io, allowing seamless interaction with users.
Implemented Model
Implemented a fine-tuning feature that enables the admin to upload an Excel file, schedule a fine-tuning job, and automatically fine-tune the model upon file upload.
Facilitating Further
Created an admin panel with analytics, providing insights into chatbot responses and facilitating further model training.
Achievements ofAI Chatbot Solution
Here are some of the characteristics of the full stack programming language we have achieved so far:
50% Reduction in Response Time
Automated responses to customer queries resulted in a 50% reduction in response time.
30% Increase in Efficiency
Automated appointment booking and personalized responses led to a 30% increase in efficiency.
70% Decrease in Manual Workload
Chatbot automation reduced manual workload by 70%, allowing staff to focus on higher-value tasks.
98% Customer Satisfaction Rate
Personalized interactions and seamless integration led to a 98% customer satisfaction rate.
Imagine having an AI-powered chatbot that revolutionizes your customer service, automating responses to customer queries and seamlesslybooking appointments.
You could also benefit from a similar solution if you are:
An automobile dealership
E-commerce Store Owner
SaaS Platform
A service-oriented business
A company looking to improve customer service and efficiency
As pioneers in developing AI-powered solutions for customer service, we can customize a solution to meet your specific needs and help you save time and money while enhancing customer satisfaction.
